General Questions about DHmedal
Q: Are you a trader or manufacturer?
A: DH medal is a professional manufacturer since 1984. We are a group company and we have three factories and 9 sales office. Most of the products are produced in our own factory which we could control the quality and delivery date very well. In the recent years, to satisfy the client with one-stop service, we also help our client outsources some related promotional items.
Q: Can we get a free sample for quality check?
A: Sure, no problem. Just let us know your detail requirement, shipping address etc. and then we’ll prepare accordingly. Thanks.
Q: What degree of after-sales service can you provide?
A: We care a lot about the after-sales service since what we focus is not one single order but the long term cooperation and development.
Q: Do you have goods in stock?
A: We do not have stock for sell as we mainly do the custom designs. Please email us your design, size, QTY etc., then we’ll help to turn them into classic actual products. Thanks.
Q: What is the minimum order quantity (MOQ)?
A. It depends. Generally, it’s around 300pcs. But please double check with us with specific item and details.
Q: What about the trade term?
A: EXW, FOB, CIF, C&F, DDU, whatever you prefer.